Call Center Engineers

About Us	Outsourcing & Re-Outsourcing	Check-Up	Consultancy	Certification	Assessment	Training	Contact
Our perspective of engineering? What is Call Center Engineering? Who is Call Center Engineers?	Our outsourcing services and re-outsourcing consultancy for your operations in India.	Regular and one time Health Check's for your in-house or outsourced call center operation.	A list of our consultancy services.	CCE certification for CCM's, MMO's, Support Managers, Team Leaders and Call Centers.	CCE assessment services.	Engineering formation, management, call center, help desk and tele-sales trainings.	Contact information.

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Call Center Consultancy

Increasing performance and productivity, reducing costs, optimizing quality and giving a world-class service. Optimizing your human resources, making the best out of your IT investments, ensuring the quality of the processes. In other words; engineering you call center.

Call Center Engineers is offering you its consultancy to engineer your call center from top to bottom; from strategies to operations and increasing your team's tactical skills.

Call Center Engineers will initiate a change management project to elevate the operational performance, install human resources and 360 degree performance management applications after analyzing your call center operation.
Call Center Engineers will present operational reports on workforce management, cost optimization and benchmarks.
The process will include necessary meetings, workshops and trainings to obtain the project's permanency.
Our consultants will coach and improve your mid level managers operational management perfections and optimization skills. We assure your team to analyze real-time KPI's and operational reports and take necessary operational actions on their own in no time.
If requested, Call Center Engineers will perform audits and inspections to assure the continuity of development.

You can call us on weekdays from 09:30 - 18:00 (06:30 - 15:00 GMT) from +90.216.445 35 14, or send an e-mail to consultancy@callcenterengineers.com about the details.

Outsourcing Consultancy - Germany

Call Center Engineers is giving outsourcing consultancy to German spoken operations. With 5 successfully running operations with a total of 250+ seats in its references, CCE is fully equipped to consult you with your German Spoken Call Center outsourcing process.

Our branch office in Istanbul, at the center of the EMEA region is providing you an easy access advantage while our highly trained team with perfection in language skills and extreme experience on Call Center Management is maintaining the accuracy of your negotiations.

Please call +90.216.445 35 14 on weekdays from 09:30 - 18:00 (08:30 - 17:00 CET), or send an e-mail to outsource@callcenterengineers.com.

NEWS HEADLINES

July 10, 2008
We wish all our clients and friends participating in the III. Call Center Awards good luck!

July 01, 2008
Call Center Engineers has started to give consultancy to Turkey's biggest off-shore operation.

June 12, 2008
Data Market has announced the opening of its technical support center; D724. We wish the best to our client with their improving business.

March 1, 2008
We thank everyone who visited us in our annual event this Saturday.

January 1, 2008
We wish everyone yet a happy and successful new year.

September 30, 2007
Call Center Engineers participated in the III. Istanbul Call Center Conference and Expo. We thank to everyone who showed interest in our participation.
July 08, 2007
A Turkish documentation about or services is available for download. Please use this link to download. cce_TURKCE.zip

June 30, 2007
News from Referans, about the Call Center market in Turkey. The news contains a statement of Call Center Engineers about the issue. You may follow the link for details.

March 01, 2007
Our Turkey branch office in Istanbul is operational. The office is located in Zitas Bloklari C5 Blok, Kozyatagi. The phone number of the office is: +90.216.445 35 14.

January 01, 2007
We wish everyone a happy and successful new year.