About Us Outsourcing & Re-Outsourcing Check-Up Consultancy Certification Assessment Training Contact Our perspective of engineering? What is Call Center Engineering? Who is Call Center Engineers? Our outsourcing services and re-outsourcing consultancy for your operations in India. Regular and one time Health Check's for your in-house or outsourced call center operation. A list of our consultancy services. CCE certification for CCM's, MMO's, Support Managers, Team Leaders and Call Centers. CCE assessment services. Engineering formation, management, call center, help desk and tele-sales trainings. Contact information.
About Us				What Is Our Perspective Of Engineering? Engineering is the art of floating a steel ship. Engineering is not a necessity to float a wooden boat. The density of wood is lower than water. As long as you perform the basic principals, your boat will float. But steel is 7,85 times heavier than water. Floating a steel ship requires engineering. Building the same ship to cruise as fast as it can and carry as much cargo as it is possible with minimum costs and in minimum time, this is what we call "successful engineering". What Is Call Center Engineering? Call Centers, despite their importance and the value they add to companies are always accepted as cost centers. It is a tough challenge to optimize costs and quality and yet not the only challenge at all. Call Centers operate on many similar opposite factors such as human resources and technology, productivity and service level, flexibility and profession. Engineering as the formation of optimizing and managing adverse factors is vital for call centers to survive and become competition centers. Call Center Engineering is an analytic approach to manage all the processes of a Call Center like human resources management, performance and training, core operations, customer relations, sales and profit generation. Who Is Call Center Engineers? Call Center Engineers is a company networked of talented engineers who mostly have academic formation and business experience in marine engineering. Water as an unpredictable environment has many similarities to a call center environment. Many calculations used to forecast and analyze a call center operation are commonly used in fluid dynamics. Other members of our team come from different engineering branches like civil engineering, computer engineering, aeronautical engineering and management engineering. In addition to their engineering diplomas, all members of our team have or are currently attending to an MBA degree. What makes Call Center Engineers different, is that the team consists of engineers who had been given a chance to take advantage of their engineering formation in the service sector and had opportunities to improve their social and human oriented skills. The team has a marketing expert, a human resources consultant and even an art director within. With every member having at least 5 years of managerial experience in the call center market, our "a school-of-gurus" team is world-wide-unique and is ready to achieve and exceed any of your corporate targets. What Are The Future Projects Of Call Center Engineers? Call Center Engineers is expanding its network with its next project; Human Resources Engineers. If you want to get informed or get involved, please send an e-Mail to: contact@callcenterengineers.com			NEWS HEADLINES July 10, 2008 We wish all our clients and friends participating in the III. Call Center Awards good luck! July 01, 2008 Call Center Engineers has started to give consultancy to Turkey's biggest off-shore operation. June 12, 2008 Data Market has announced the opening of its technical support center; D724. We wish the best to our client with their improving business. March 1, 2008 We thank everyone who visited us in our annual event this Saturday. January 1, 2008 We wish everyone yet a happy and successful new year. September 30, 2007 Call Center Engineers participated in the III. Istanbul Call Center Conference and Expo. We thank to everyone who showed interest in our participation. July 08, 2007 A Turkish documentation about or services is available for download. Please use this link to download. cce_TURKCE.zip June 30, 2007 News from Referans, about the Call Center market in Turkey. The news contains a statement of Call Center Engineers about the issue. You may follow the link for details. March 01, 2007 Our Turkey branch office in Istanbul is operational. The office is located in Zitas Bloklari C5 Blok, Kozyatagi. The phone number of the office is: +90.216.445 35 14. January 01, 2007 We wish everyone a happy and successful new year.
contact@callcenterengineers.com Call Center Engineers © 2007