| About Us | Outsourcing & Re-Outsourcing |
Check-Up | Consultancy | Certification | Assessment | Training | Contact |
| Our perspective of engineering? What is Call Center Engineering? Who is Call Center Engineers? | Our outsourcing services and re-outsourcing consultancy for your operations in India. | Regular and one time Health Check's for your in-house or outsourced call center operation. | A list of our consultancy services. | CCE certification for CCM's, MMO's, Support Managers, Team Leaders and Call Centers. | CCE assessment services. | Engineering formation, management, call center, help desk and tele-sales trainings. | Contact information. |
Check-Up |
Call Center Engineers give service to Call Centers with one time or periodic check-ups. Call Centers using this service can benchmark their operations with the world standarts, gain and track their improvement and give their customers a World-Class service. The check-up examines the call center in eight divisions.
- Organization
- Call Center Metrics
- Core Operations
- Human Resources Management
- Infrastructure and Call Center Environment
- Business Practices
- Analytics
- Benchmarking and Comparison
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NEWS HEADLINES July 10, 2008 We wish all our clients and friends participating in the III. Call Center Awards good luck! July 01, 2008 Call Center Engineers has started to give consultancy to Turkey's biggest off-shore operation. June 12, 2008 Data Market has announced the opening of its technical support center; D724. We wish the best to our client with their improving business. March 1, 2008 We thank everyone who visited us in our annual event this Saturday. January 1, 2008 We wish everyone yet a happy and successful new year. September 30, 2007 Call Center Engineers participated in the III. Istanbul Call Center Conference and Expo. We thank to everyone who showed interest in our participation. July 08, 2007 A Turkish documentation about or services is available for download. Please use this link to download. cce_TURKCE.zip June 30, 2007 News from Referans, about the Call Center market in Turkey. The news contains a statement of Call Center Engineers about the issue. You may follow the link for details. March 01, 2007 Our Turkey branch office in Istanbul is operational. The office is located in Zitas Bloklari C5 Blok, Kozyatagi. The phone number of the office is: +90.216.445 35 14. January 01, 2007 We wish everyone a happy and successful new year. |
Call Center Engineers © 2007